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Info and Policies
Rental Terms and Conditions:
Booking Process:
Customers must book their rental suits in advance through our website or designated rental platform.
A valid form of identification and payment method are required for booking.
Rental Period:
The rental period begins on the agreed-upon date and ends on the return date specified during booking.
Extensions to the rental period may be possible upon request, subject to availability and additional charges.
Care of Rental Items:
Customers are responsible for the care and safekeeping of rented items during the rental period.
Any damage beyond normal wear and tear will incur additional charges.
Cleaning and Maintenance:
Rental suits are professionally cleaned and pressed prior to each rental.
Customers are not required to clean the suits before returning them.
Purchasing Terms and Conditions:
Ordering Process:
Customers can place orders for purchasing suits through our website, in-store, or via phone/email.
Full payment is required at the time of purchase.
Delivery:
Purchased items will be delivered to the customer's specified address within the agreed-upon timeframe.
Delivery charges may apply, depending on the delivery location and method.
Returns and Exchanges:
Returns and exchanges are accepted within a specified period, usually within 14 days of purchase.
Items must be in their original condition with tags attached for returns or exchanges to be processed.
Returning Terms and Conditions:
Return Process:
Rental suits must be returned on or before the agreed-upon return date.
Late returns may incur additional charges.
Condition of Returned Items:
Rental suits must be returned in the same condition as they were received, aside from normal wear and tear.
Customers will be charged for any damage beyond normal wear and tear.
Refunds:
Refunds for rental deposits or unused portions of rental fees will be processed according to our refund policy.
Delivery Terms and Conditions:
Delivery Schedule:
Delivery of rental suits will be scheduled in advance, according to the customer's preferences and availability.
Customers must provide accurate delivery information to ensure timely and accurate delivery.
Delivery Charges:
Delivery charges may apply based on the delivery location and method selected by the customer.
Additional charges may apply for expedited or special delivery requests.
Delivery Confirmation:
Upon delivery, customers must inspect the rental suits to ensure accuracy and quality.
Any discrepancies or concerns must be reported immediately to our customer service team.