Info and Policies

Rental Terms and Conditions:

  1. Booking Process:
    • Customers must book their rental suits in advance through our website or designated rental platform.
    • A valid form of identification and payment method are required for booking.
  2. Rental Period:
    • The rental period begins on the agreed-upon date and ends on the return date specified during booking.
    • Extensions to the rental period may be possible upon request, subject to availability and additional charges.
  3. Care of Rental Items:
    • Customers are responsible for the care and safekeeping of rented items during the rental period.
    • Any damage beyond normal wear and tear will incur additional charges.
  4. Cleaning and Maintenance:
    • Rental suits are professionally cleaned and pressed prior to each rental.
    • Customers are not required to clean the suits before returning them.

Purchasing Terms and Conditions:

  1. Ordering Process:
    • Customers can place orders for purchasing suits through our website, in-store, or via phone/email.
    • Full payment is required at the time of purchase.
  2. Delivery:
    • Purchased items will be delivered to the customer's specified address within the agreed-upon timeframe.
    • Delivery charges may apply, depending on the delivery location and method.
  3. Returns and Exchanges:
    • Returns and exchanges are accepted within a specified period, usually within 14 days of purchase.
    • Items must be in their original condition with tags attached for returns or exchanges to be processed.

Returning Terms and Conditions:

  1. Return Process:
    • Rental suits must be returned on or before the agreed-upon return date.
    • Late returns may incur additional charges.
  2. Condition of Returned Items:
    • Rental suits must be returned in the same condition as they were received, aside from normal wear and tear.
    • Customers will be charged for any damage beyond normal wear and tear.
  3. Refunds:
    • Refunds for rental deposits or unused portions of rental fees will be processed according to our refund policy.

Delivery Terms and Conditions:

  1. Delivery Schedule:
    • Delivery of rental suits will be scheduled in advance, according to the customer's preferences and availability.
    • Customers must provide accurate delivery information to ensure timely and accurate delivery.
  2. Delivery Charges:
    • Delivery charges may apply based on the delivery location and method selected by the customer.
    • Additional charges may apply for expedited or special delivery requests.
  3. Delivery Confirmation:
    • Upon delivery, customers must inspect the rental suits to ensure accuracy and quality.
    • Any discrepancies or concerns must be reported immediately to our customer service team.